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Privacy policy

This privacy policy describes how any information you may provide when you use this website is used.

What we collect

We may collect the following information:

  • Name
  • E-Mail address
  • Delivery and Billing Addresses
  • Telephone number
  • Internet address (IP Address)
  • Order history
  • Product browsing history

We do not collect or record banking details or credit card information.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

The recording of IP addresses is part of our security system and allows us to detect (and possibly block) unauthorised access to our systems.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Your personal information that we hold can be viewed through the “My Account” pages of the web-site. You may change any of this as required. If you want your account details and history deleted then you may send us a request by e-mail to pawsonline@paws4pets.pt.
    For security reasons we will need to obtain further authorisation from you before deletion so we will also need the telephone number to be registered on your account.
  • Any marketing is sent using the “Newsletter” and your subscription can be enabled or disabled within the “My Account” section of the website.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
We only envisage providing information to third parties for the purposes of warranty services and we will ask your permission first.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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